HOW WE TREAT YOUR PATIENTS
We focus entirely on the success of our clinics and patient care. We do not have manufacturing operations, big-box retailer customers and third-party referral networks that put pressure on clinics.
We have the unique ability to purchase hearing aids, products, and other supporting services at competitive pricing from all manufacturers. This allows us to ensure patient care and respect for our clinic staff will always remain our priority. Patient care is not second fiddle to any vendor operations, sales blitzes, or other manufacturer-led pressure.
HOW WE TREAT YOUR STAFF
We hope to retain a clinic’s current staff after the acquisition process is complete. Also, we do not seek to lower compensation for staff nor do we have nationwide pay grades to conform to. Our strategy is to maintain the identity, know-how and goodwill built by our practices in their local communities. Maintaining the current staff and morale is critical to achieving that goal.
WHAT WE DO WITH YOUR PRACTICE
Because we invest heavily in centralized administrative, financial, and call center operations, we are able to free clinic owners from those burdens, so they are able to focus on patient care. We have standardized accounting and ERP systems which enable us to understand the challenges and opportunities at each clinic and provide support in a timely manner when that makes sense.
Key to our operating strategy is to leverage best practices. For example, if we see successful marketing or pricing strategies in one area, we will likely want to test them out in others.
Finally, with Alpaca, you will have partners. We encourage and facilitate ongoing discussions company-wide and between individual clinic managers, hearing professionals and patient care coordinators. The objectives are to provide solutions to everyday problems and to leverage the varied experiences of our professionals. The audiology industry is undergoing significant changes. We intend to provide helpful resources and support.
WHY OUR EXPERIENCE AND SUCCESS MATTERS TO YOU
We have extensive industry knowledge and experience, and uniquely understand what it means to sell a practice you’ve worked tirelessly to build. We have experienced a wide range of post-transaction objectives and worked through most scenarios, from owners who wanted simply to transition out and retire, to others who may have wanted to alleviate administrative/operational responsibilities, and to those who sought to grow their business by leveraging a strong financial and operating partner. In every situation, we aim to provide a smooth transition while never compromising the integrity of your practice and its patient care.
This is the great story a business owner who doesn’t have to worry about their business anymore can tell. They should be rich, satisfied their clients are well taken care of, and that the process was easy.